Shipping Policy

Company: Shenzhen Hengyi Zhiyuan Technology Co., Ltd. | Email: service@sorvellean.com | Legal Representative: Zhou Xusheng

🚚 Fast Shipping

Sorvellean™ works to prepare eligible orders for fast shipping once the necessary order information has been received and the order is ready for fulfillment.

📦 Order Preparation

Products are prepared and packaged according to the characteristics of the item and normal handling requirements. Shipping arrangements may vary depending on the product, destination, carrier availability, and other operational circumstances.

🌍 Delivery Information

Customers are responsible for providing accurate and sufficiently complete delivery information. Incorrect or incomplete information may affect successful shipment or delivery.

📍 Tracking and Delivery Updates

Where tracking information is available, it may be provided through the applicable order communication channel. Tracking updates are generally determined by the carrier after the shipment enters its network.

⚠️ Unexpected Delivery Conditions

Carrier disruptions, weather conditions, customs processes, destination restrictions, local service interruptions, or other circumstances outside normal store control may affect delivery progress.

📩 Shipping Questions

For questions concerning a shipment, contact:

service@sorvellean.com

Please include relevant order information so that the request can be reviewed efficiently.