Company: Shenzhen Hengyi Zhiyuan Technology Co., Ltd. | Email: service@sorvellean.com | Legal Representative: Zhou Xusheng
↩️ Return Requests
Sorvellean™ aims to provide a clear process for customers who need to request a return. Eligibility depends on the condition of the product, the reason for the request, the order circumstances, and applicable consumer requirements.
📦 Product Condition
Where appropriate, returned items should remain reasonably complete and include relevant components, accessories, or accompanying materials supplied with the product.
Products showing significant damage caused by improper handling, unauthorized modification, misuse, or use inconsistent with product instructions may require additional review.
📝 Request Process
Before returning an item, please contact:
Include relevant order information, the product involved, and a brief explanation of the reason for your request. Supporting photographs may be requested when they are reasonably necessary to understand a product issue.
🔍 Review
Each request is reviewed based on the information provided and the condition or circumstances of the product.
Customers should not send products to an unconfirmed destination. Return instructions, where applicable, will be provided through customer support.
Sorvellean™ may update this policy to reflect reasonable operational or legal requirements while maintaining applicable customer rights.